Monday 3 October 2011

Brain-da yoghurt ban gaya!


Amidst so much of chaos and hustle bustle while I am busy attending customer query and clearing payments I see my manager  piercing through the crowd surrounding my desk and barks at me “ kyun madam mr. mahna ji ( ex-staff ) ka medical bill pass nai kiya abhi tak? (Mr. Mahna staring at me )
For a second blank, I wondered what bill whose bill? And who the hell is mahna? And then I recalled, it was Saturday afternoon when my assistant manager had handed it over to me and said keep it in your drawer we'll clear it on Monday! Before I could utter another word my manager found an opportunity to grumble on me yet again, "yaar aap kya karte hain kitne baar bola hai daraaj mein cheezein rakh ke bhool na jaaya karo! ( It’s the first time that I came across this work and absolutely didn’t know how to process it and my assistant manager was supposed to help me with it. ) I struggled to keep my raging blood in control, after a few minutes they both are on my desk again and  this time both are with a smirk on their faces to take me down!
Enough already, I kept aside my fears, and put my foot down to not tolerate this kind of behaviour  from them and with warning. My manager  wants everything to be done within seconds without any error and he expects everything perfect but he will not put even 1% effors to help you guide resolve issues or anything, on the other hand my assistant manager he will waste your hours for A:he’ll reply after you have asked at least 10 times the same question and B: when he would try to teach the concept  it will only confuse you more, instead! 
If I had anybody teach me anything good it was the clerical staff.
Coming back to putting my point about their behaviour , I told both of them you guys are in a rush to run after 6 pm and nobody is ready to stay back for not even for half an hour to help me finish work ( since am a newbie in the job) so either you guys stay back with me help finish work or don’t expect it to be finished by me.There was no way they wanted to stay up late so a blank expression on their faces was quite expected.
I so much loved the expression on their faces and Lol there was a customer watching the whole act and could not stop grinning, because he knew like almost all regular customers know that I am literally overburdened!
So much for the crap I was tired of hearing everyday ,I am happy to have put my fears aside and actually said my heart out.Now am sure that my manager would think twice before saying anything unreasonable to me.
I hope so!

There are many others out there struggling with even worse managers than mine but it is important to bridge the gap and the only way to do this is, put your fears aside and have a dialogue.

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